• All orders are final and non-refundable after payment is processed.
  
  
• Delivery and pickup times can only be modified based on availability
  
  
• In the event Palm & Pine cannot complete your order (sometimes balloons are moody and have issues aka holes 😲, only visible once inflated) you will be contacted and offered a balloon replacement of equal or greater value - we like to make it up to you when there is an issue outside of our control, or a refund on your purchase. 

• Balloons look their best when they are at their freshest point. Schedule pickup or delivery on the same day as your event when possible. 
• Pickup is available at Palm & Pine Wednesday to Friday 9am to 2:30pm, Saturday 9am to 1pm; and by appointment all other times. 
• Delivery is available in the Newcastle, Lake Macquarie, and Hunter Valley region from 3pm to 5pm on weekdays; and from 12pm to 5pm on Saturdays. 
• Visit our Delivery Zone Map and Price Guide, price is calculated based on post code.
  • Additional charges may apply for deliveries over $200 and/or orders of 4 jumbo balloons or the equivelant. 
  • Delivery is available beyond Newcastle (Hunter Valley, Maitland, and Port Stephens) please fill out our Custom Balloon Enquiry Form for an accurate quote.
• If you would like to arrange for a delivery or pickup outside of our operating hours, please call 02 8328 0378, or fill out our Custom Balloon Enquiry Form. 

Inspiration:
Over the years we have created and featured coutless balloon arrangements on our social media channels. For more inspiration please visit our Instagram, Facebook, and Pinterest pages. While you are there, give them a like and follow to see all future arrangements and new products! 

Customisation: 
Looking to create something truly unique? Or go above and beyond what is listed on our website? We would be thrilled to create something special just for you. Please fill out our custom balloon inquiry form and we will be in touch!