DUE TO THE CURRENT COVID RESTRICTIONS WE ARE OPERATING WITH REDUCED STAFF AND HOURS. ALL ONLINE ORDERS WILL BE DISPATCHED THE WEEK OF JULY 28.

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Please allow 24 to 48 hours for this item to ship via Australia Post, AusPost Express, or Sendle Courier. You can select your preferred shipping method at checkout. If your order is placed on a Friday or long weekend, the items will ship upon our return the following week. 

All orders ship from Newcastle, NSW from $10.
Free standard shipping is offered on all orders over $150. 

At Palm & Pine we want you to love your pieces as much as we do! We do allow returns for store credit or exchange only, within 14 days of receipt. 

The following items are NOT eligible for exchange or store credit: beauty and personal hygiene products, food sale items, or items purchased at warehouse sales or pop-up shops, gift cards, or any items where there packaging and/or seal has been broken or opened.

We do thoroughly inspect all shipments before sending them off, damages can sometimes occur. We ask that you inspect your pieces immediately upon receipt and notify us of any damage asap so we can take the appropriate measure to rectify the situation. Please also take pictures of the box and any damages that may have occurred. Damages must be reported within 14 days of receipt be eligible for refund or replacement.

If wishing to exchange or return for store credit please email us at hello@palmandpine.com.au and we'll provide you an RMA number to return your items.

If you have questions about shipping, delivery or returns for exchange, please see our Shipping & Returns page for our full policy, call our Customer Care team at 02 8328 0375 or email us at hello@palmandpine.com.au